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Fast Customer – iOS app review

Fast Customer

Fast Customer

Published: October 4, 2011
Link: iTunes
Cost: Free

If you ever find yourself on a phone call to an airline customer service to resolve your lost baggage crisis or just upgrade that economy seat to first class, try this app that eliminates the customer service queue and gives you back the 30-minutes to 2-hours you just wasted waiting for a 3-minute resolution.

After registering your number with the app, you can call one of 2000+ companies listed in their database to resolve that issue.

Once an operator is on the line, you’ll get a callback from Fast Customer’s 800-number and speak to a representative right away. If the company you’re trying to reach isn’t yet listed, add it for approval so others can call too.

Update June 2012: Apart from using the app, now anyone can call their universal customer service number at 855-DONT-HOLD and avail the same benefits as the app.

We gave this a try for our United Mileage Plus account, and amazingly got a return call in 95 seconds!

Features:

List of customer service options - Fast Customer

List of customer service options - Fast Customer

Select a specific customer service option from over 2000 numbers.
Just call me now! - Fast Customer

Just call me now! - Fast Customer

Upon selecting a number, just hit that green button and that’s it.
Confirmation Screen - Fast Customer

Confirmation Screen - Fast Customer

This confirms your return call request. You can hit that red button to cancel the call.
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