We all have have experienced the difficulties of claiming for compensation after suffering a long delay or missed connection. European Union law states that passengers reaching their destination at least 3 hours after schedule can be eligible for up to €600, barring extraordinary circumstances. Since the airlines have to prove these circumstances, they are often allowed to reject legitimate claims by citing “extraordinary circumstances” and by the lack of insistence by the customer.
Important: Note that the website will be able to help you only when your final destination is in the EU.
refund.me is backed by a lot many European passenger-rights activists and offers a bureaucracy-free solution to claiming. All you have to do is upload your documents like tickets or claim forms, etc. and let their experts handle your case. Upon receiving the claim money, refund.me will keep 15% + VAT as service fee. One of the advantages is they claim to act on your behalf all over the world, even going to court if necessary, without incurring any cost risks for you!
Bang for buck: It’s free!
Ease of use:
eTN also reports these top reasons refund.me has received from airlines for rejecting claims, based on claims from 98 countries and 201 airlines:
1. Severe Weather Conditions – This is the most common reason for rejection and, although it can be a legitimate excuse in some cases, the interpretation of “severe” is often too loosely applied. refund.me uses historical weather reports to contest this when necessary.
2. Technical Issues – Although often cited by airlines as “extraordinary”, technical problems are generally not accepted by European Courts as a valid reason not to compensate passengers. The good upkeep of the aircraft is considered a part of the carrier’s contractual obligations.
3. Bird Strikes – Bird strikes can be a legitimate extraordinary circumstance, but it remains the airline’s responsibility to prove it. Many passengers, however, are unaware of this and accept this excuse even when presented without proof.
4. Staff strikes – Unlike bird strikes, crew or air traffic controller strikes are easily demonstrable and often out of the airline’s control. This remains a grey area but is generally accepted as an “extraordinary circumstance” which exonerates the airline from compensating passengers.
5. No Crew Available – The crew’s availability is a central part of the contract of carriage and is in most cases not considered an “extraordinary circumstance”. It is the airline’s responsibility to ensure the crew is well rested or to provide a replacement crew in timely fashion.