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What happens if airline cancels your flight?

July 9, 2009

When you buy a ticket on an airline you enter into a contract with that airline. This contract of carriage spells out the obligations and rights of a carrier and a passenger. Some of the terms are set by the airline, while others are standard terms or terms provided by applicable law. Contracts of carriage can often be found on an airline’s Web site.

According to Department of Transportation data for 19 U.S. carriers, the airlines canceled 1.5 percent of their scheduled domestic flights in April, the most recent month for which the data is available.

The reasons an airline could change the time of your flight or cancel it altogether include weather, mechanical problems and shortage of crew. Some consumer advocates even speculate that airlines might cancel a flight if few people book tickets on it, though they acknowledge that would be hard to prove, and the airlines deny they would do that.

Here are tips to help you understand your options if your airline changes the time of your flight or cancels it.

There are no guarantees
Some airlines advises passengers that its schedules are subject to change without notice and that times shown on its tickets are not guaranteed. The airline may say it will not be responsible for errors or omissions in timetables or other representation of schedules.

Request a refund
Most airlines will refund the amount you paid for a ticket if they cancel your flight and can’t accommodate you on another flight that gets you to your destination on the day you were expecting. Most will not compensate you, however, for money you lost because your flight was canceled – such as missing a client meeting and not getting a big account. Remember that if you accept a refund and choose to buy a ticket on another airline, you will likely pay the walk-up fare, which is often significantly higher than the discounted coach seat you may have originally booked.

Try to negotiate
With fewer people flying, airlines are eager to generate loyalty and keep customers coming back. You may be able to use that to your advantage if an airline inconveniences you by canceling or rescheduling your flight.

Ask for a hotel room
American Airlines says that if a delay or cancellation was caused by events within its control and it does not get a passenger to his or her final destination on the expected arrival day, it will provide “reasonable” overnight accommodations, subject to availability.

Try to be rebooked
Some major airlines have interline agreements that allow them to easily rebook a passenger on another carrier. For example, under certain circumstances United Airlines may arrange for transportation on another carrier or a combination of carriers if it is unable to provide a new flight that is acceptable to the customer. In that case, the passenger would be entitled to the same class of service as the original flight at no additional cost.

Make sure your airline has your e-mail address or telephone number
… so it can alert you in the event that it cancels or reschedules your flight. There’s no hard and fast rule saying how much advance notice an airline must give you about a flight cancellation or schedule change. The last thing you want is to find out there’s a problem when you get to the airport. Delta Air Lines encourages its passengers to sign up for a service that sends them voice, text or e-mail alerts about changes to their flight. Southwest Airlines and AirTran Airways have similar services. Some airlines also post the status of flights on their Web sites.



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